Further help

Can I get further help about using the Online Library? 

If you have any log in problems that are not resolved by consulting the Frequently Asked Questions section or the Global Campus Support pages, please email Global Campus Support.

If you need help using the Online Library resources (databases, ebooks, ejournals), please email the Librarian.

If you are experiencing problems with EBSCO databases or our ebook collection, the following support website may help:


When contacting Global Campus Support or the Online Library Librarian, please include your full name, the institution you are studying with, your 13 digit University of Wales student number (USN) and your username if you know it. Please provide as much detail as possible, including the error message you receive and a screen shot if possible. This will help us work out what the problem is more quickly.